Text message from the Surgery



Text Messaging will utilise SystmOne directly via NHS.NET. There will be no facility for patients to respond to text messaging (unless provided as part of third-party software which is usually via an email conversion). Third party software will also use NHS.NET which is a secure system.


Text messages will be used for:


·          Appointment reminders direct from the clinical system (third-party software)

·          Manual appointment reminders via NHS.NET – selected patients only (No third party software)

·          Flu or other vaccination clinics for targeted eligible populations

·          Chronic disease review invitations

·          Cervical screening

·          Blood pressure and cholesterol monitoring

·          Smoking status updates

·          Invitations for patient educational sessions (e.g. diabetic self-help groups)

·          Requests to contact the practice to arrange appointments or services,


Test results will not be conveyed using text messages.


Information sent via a text message will be generic. No information which identifies an individual patient such as name, address, or other items of personal detail will be sent within a text message, and in addition, information within the text message stating the reason for it will be kept to a minimum.


Texts will not be used for important issues. Where an important matter is to be conveyed to the patient a letter or other similar reliable method will be used.


Texts will not, under any circumstances, be used to convey information which may be alarming or distressing to the patient.


Clinical System


A text message is a patient contact in the same way as a face to face consultation, or a letter. All text messages sent to a patient will be recorded within the clinical system (SystmOne) as a text patient contact in a similar way to a telephone call. Details should include date, time, and message text.  


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website