23 April --- NOW LIVE! A new way to contact Caddington Surgery : our Online GP Services "Engage Consult"
Covid-19: Use our Online GP Services Consultation System
With Covid-19 meaning we can only see patients in the surgery if absolutely necessary, we'd urge you to use our online consultation system, Engage Consult. Simply click on the ONLINE GP SERVICES link above to start. The first time you use it you will need to sign up for the service using your email address.
You can tell us about your problem and request medical advice - or ask an admin question - and we’ll respond usually within three hours if the request is submitted before 4pm the same day on our usual practice working days of Monday - Friday.
At the moment demand may mean this could take longer so please don't contact us until the following day if we haven't responded to you, unless you are getting worse.
Watch this short video from our surgery team about Engage Consult by clicking on the picture below (the video has subtitles):
If you have been identified by A&E or your GP as having symptoms of COVID-19 infection, please take a look at the patient advice leaflet by clicking on this link: Patient advice leaflet for symptoms of COVID-19.
8 May 2020
Did you know? "Your Wellbeing Bedfordshire" provides information, advice and support to help you solve your own problems and build a good life as a member of the community.
Community Wellbeing Champions offer free support to help people make positive changes to improve their health and wellbeing.
You can refer yourself to this service online, simply click on this link to find out more and ask for help and advice: https://yourwellbeingbedfordshire.org.uk
1st May 2020
CONTRACEPTION DURING COVID PANDEMIC
We are continuing to advise and prescribe contraception during this time.
In some cases you may need to use a method that may not be your 1st choice.
Please check online to see whether we have put your pill or sayana press on repeat prescription for you before booking an appointment.
Book a telephone appointment if you are due a review or you are a new user.
If you can check your blood pressure and weight at home beforehand please do so.
The Faculty of Sexual & Reproductive Health has produced some guidance; please see page 10 of this document if you have an IUCD (coil), IUS (eg Mirena) or Implant that you believe needs changing, or if you have any queries about contraception.
If you cannot decide which method is best for you please look here:
Depo provera contraceptive injection is effective until 14 weeks after your last injection.
Sayana press is a contraception you self-inject and lasts 13 weeks.
We prefer that you use sayana press or convert to a pill to avoid face-to-face consultations during this time. Please speak to a nurse if you want to change from depo provera to sayana press. Speak to a GP if you wish to start sayana press or change to a pill.
If you feel depo provera is your only suitable method please ask the receptionist to message a GP or Nurse.
21st April 2020
Thank you to everyone that registered on the government website. Unfortunately there has been a delay with us receiving the data and we won't be expected to have this until 24th April 2020
Thank you for your continued patience.
14 April 2020
Some "what if" questions are less scary if you talk about them
Our GPs have put together a short video for our patients and their families to help with these discussions.
Please watch the video by clicking on the picture below:
(The video has subtitles)
[If you are under 16 please check with your parent or guardian first before viewing.]
After watching the video we hope you may want to look at one or more of these:
1. https://conversation.helixcentre.com/ This link has a series of videos. Video 5 is a 10-minute summary of advance care planning for Covid-19. Watch all 6 videos for a fuller explanation with more detail which many people find helpful
2. www.criticalcarenice.org.uk/patient-information Patient information from the NHS for people with “frailty” who are diagnosed with Covid 19 – understanding treatments and outcomes in hospital and critical care
3. http://www.eolc.co.uk/educational/your-guide-to-decisions-about-cardiopulmonary-resuscitation-cpr/# A guide to decisions about cardiopulmonary resuscitation (CPR), produced by the NHS
Then do contact us to let us know your thoughts. Thank you. Stay safe. Best wishes from all of the team here at Caddington Surgery
26 March 2020: IMPORTANT MESSAGE ABOUT INHALERS
Are you thinking of requesting an inhaler you haven't had for years "just in case" ?
If you have been diagnosed with asthma or COPD and it is on your regular repeat prescription because you sometimes need it for flare-ups, DO ensure that you have in-date medication at home.
But if you
- do not have a diagnosis of asthma or COPD,
- have not had problems requiring an inhaler for some years,
- and have no symptoms of wheeze or breathlessness or cough at present
please DO NOT contact the surgery to ask for inhalers. The priority at present is to ensure that people who definitely need inhalers have them.
If you have any symptoms do please book a telephone appointment to discuss.
Many thanks for working together with us at this time
26 March 2020: ISOLATION NOTES / SICK NOTES
To reduce the burden on GP practices a new online system, created by the NHS and the Department for Work and Pensions, is now live for patients to be emailed a digital isolation note.
Isolation notes provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work.
As isolation notes can be obtained without contacting a doctor, this will reduce the pressure on GP surgeries and prevent people needing to leave their homes.
HOW TO ACCESS THE NOTES
The notes can be accessed through either:-
NHS website www.nhs.uk
NHS 111 online www.111.nhs.uk
After answering a few questions, an isolation note will be emailed to the user.
If you don’t have an email address, you can have the note sent to a trusted family member or friend, or directly to their employer.
The service can also be used to generate an isolation note on behalf of someone else.
25 March 2020: UPDATE FOR PATIENTS WITH PRE-EXISTING RESPIRATORY CONDITIONS
We are proactively reviewing all our patients who have pre-existing asthma and other respiratory conditions. If you are in this category, you will be contacted by phone by one of our specialist nurses for a telephone review and assessment of your condition and to update your medications if needed. Please do not call the surgery about this, the nurse will contact you.
16 March 2020: CORONAVIRUS (COVID-19)
Due to the ongoing situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.
In order to protect our patients and staff we are asking for our patients support with this.
What does this mean for you?
We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the practice for face to face appointments. This means that all patients are required to contact the practice by telephone to request an appointment, and provide details of their need. A member of the clinical team will phone you back to discuss your need, and wherever possible this need will be met over the telephone. If the clinician deems that you require a face to face appointment, there will be screening questions to determine whether there is a need for a corona virus assessment. If this is the case you will be asked to self-isolate for 7 days. If there is no risk you will be given a face to face appointment in a specially designated room. Only one patient allowed in the building at a time.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that you appointment is not urgent this will be cancelled and re-scheduled at a later date by the practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our administrative team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior to the appointment and asked some screening questions to ensure that it is appropriate for you to attend the practice.
Access to the Surgery:
Access to the building will be restricted to patients who have been invited for an appointment by a Clinician. The building will be locked and you will be unable to gain access. Only the patient with the appointment will be allowed in the building. For children, only one parent/guardian will be allowed to accompany the child.
Paper requests for repeat prescriptions have been temporarily suspended, again to avoid the spread of the virus, and you will not be able to collect your signed prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.
To order a repeat prescription, please either:
- Request online or ask somebody to do this for you. If not registered please contact us to register for online services.
- If this is not possible, you can order your medications over the phone between 10am and 1pm.
Remember to use the hand sanitiser when entering the building or wash your hands in the downstairs toilet.
Please remain courteous to our staff at all times, any incidents of verbal or physical abuse will result in removal from the practice list.
This is a very challenging time for us all and we would appreciate your co-operation.
Our priority is the health and safety of all our patients and staff.
Coronavirus: latest information and advice from the UK Government
Advice in your region:England
| Northern Ireland
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home
These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
Symptoms and what to do
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
For information on:
HELP US HELP YOU STAY WELL
Welcome to the Caddington Surgery Web Site
The Surgery is located in the Bedfordshire village of Caddington and serves the people of Caddington, Slip End, Woodside and Pepperstock.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient's needs at the forefront of everything, from checking surgery times to ordering prescriptions.
Our dedicated team is here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The Practice premises are modern and purpose built. Disabled patients can access all the medical services provided directly.
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(Site updated 11/06/2020)